ICM Communicate support

  1. Online FAQ and help
  2. Online screen casts
  3. Help guides
  4. Unlimited email support
  5. Telephone support
  6. Dedicated account managers

The first step is to speak with ICM to determine which solution will best fit your organisation’s needs.

Right from the early stages of the sale and subsequent project, you’ll have access to the Engagement Team and a dedicated account manager who can help you with advice based on our years of experience in deploying systems around the world.

After making the decision to partner with ICM, our implementation plan will assist you with the initial set-up of your solution. We will help you to realise your communication plans through any design and custom solution specifications.

The training element of the implementation plan will help to get you started using the software, from designing customisable templates and posting the assets for use, through to the training of your team members.

Customer support is available to assist and train end users as well as system administrators, designers and technical staff, to help ensure a successful and smooth implementation of the new solution.

ICM also provides ongoing support via phone, email and dedicated account management.

ICM Communicate is owned by Incontrol Marketing Ltd, a Warwick based agency that provides services in the following areas:

  1. Website design and build
  2. Email, creation and production
  3. Campaign management
  4. Search engine optimisation
  5. Video and rich media production
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What do I do next?

ICM can help you assess your needs, gather information and explore bespoke options for your organisation.

get in contact

E-mail: action@incontrolmarketing.co.uk

Would you like to be able to talk directly with the people who developed the software that you are using?

Would you like to work with people who understand your business rather than only understanding IT?

When you need support, would you like it to be a quick call away rather than have to queue in a helpline system and wait until somebody gets round to speaking to you?

For those who simply haven’t got the time or resources to handle campaigns in-house, we offer a range of managed service solutions Read more about our Managed Services